Jobs at Angel Solutions

Customer Support Technician

Job Code: ST012022

Starting Salary: £18,000-£20,000 (plus benefits)
Hours: Full Time (37.5 hours per week)
Location: Liverpool
Closing Date: Friday, 11 February, 2022 - 5pm

We are looking for a friendly, driven and unique individual to join our growing customer support team at Angel Solutions. Your excellent problem-solving and tech skills will be put to good use in this role. You’ll be answering incoming support tickets from external customers whilst ensuring that in-house issues are also kept at bay. This is a fast-paced role in a friendly, close-knit team. Enthusiasm for IT and excellent communication skills are a must.

Job Requirements

We are looking for someone who:

  • enjoys dealing with customers and finding solutions to their problems
  • is computer literate and has experience working with modern technology
  • has good written and verbal communication
  • is able to work independently when required and manage a changing workload
  • is good at explaining problems and solutions, whether written or verbal
  • excels at juggling issues and prioritising tasks
  • is able to prioritise and remain calm under pressure

If this sounds like you, then we want to hear from you!

Education & Qualifications

We are looking for someone who has a passion for helping people and ensuring our customers get the best possible experience. Having good IT skills is important as well as a desire to learn as training will be provided.

Strong written and verbal communication in English is a must

Day-to-Day Role

Day-to-Day Role

  • Being the first point of contact in helping our customers. We work with Multi Academy Trusts, Local Authorities and schools all over the country. You’ll help them get the most out of our web-based applications.
  • Using different tools such as Zendesk ticketing system, phones, JIRA, Live chat to support any queries our customers may have.
  • Creating and maintaining both our external product and internal process-knowledge-base.
  • Working closely with internal staff, in particular our Renewals and New Business teams, with a key focus on customer retention and upselling.

We pride ourselves on our personable and efficient approach to support; we turnaround all queries as quickly as possible – most within minutes or hours – our clients love us for it and you will be an important part of this.

Benefits & Culture

We know we're biased, but we really do think Angel is a great place to work!

  • Hybrid Working: We will support you to work wherever you work best, at home, in the office, or both
  • Your Birthday Off: In addition to Annual Leave allowance
  • Innovation Days: Time to get away from "normal" and work differently
  • Ongoing Training & Qualifications: Learning is at the core of who we are
  • Creative Office Space: We have a ball pool, swings, popcorn machine, a gypsy caravan...
  • Surprise Treat-Days: Park fun days, meals out, workshops… who knows what's next?
  • Parental Leave: Maternity, paternity and adoption leave from day one
  • Dependents Leave Allowance: Time off if your child / family member is poorly
  • Private Medical Insurance: Because we want to know you're looked after
  • Christmas Shutdown: In addition to annual leave allowance. We love Christmas and it's a great time to rest and recharge those batteries!

What We Do at Angel Solutions…

Angel Solutions creates pioneering web-based software that serves the education industry (teachers, leaders, school improvement officers, education data analysts and more). Most of our products are designed to save people time and deliver powerful data analysis, but that's not all we're about! We also strive to be creative and innovative in everything we do, and want to remain a friendly, close-knit team even as the company continues to grow.

The role of Angel's Support Team is to be a friendly helping hand for our users and to provide better customer service than they have ever encountered before!

How to apply

Please Please complete an online application now at angelsolutions.co.uk/jobs. You'll need to give a few quick details, upload your CV and briefly explain why you think you're suitable for the role. We'll contact suitable applicants shortly after the closing date.

We are an equal opportunities employer and welcome applications from all suitably qualified individuals regardless of race, sex, disability, religion/belief, sexual orientation or age.

We do not accept applications from recruitment agencies or similar!

Please note: We require all employees to undergo regular Disclosure & Barring Service (DBS) checks, because we work with schools and sensitive data.

Life at Angel

Check out our latest photos on Flickr for an idea of what life is like when you're part of our team…

Find Out More About Us

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