Essential:

• At least three years’ experience in a similar role with increasing levels of responsibility.
• Strong leadership and mentoring skills, with a proven track record of managing or supervising IT staff.
• Advanced knowledge and experience with Windows Server administration, networking (including VLANs and VPNs), and cloud services (Microsoft Azure).
• Proficiency in VMWare (ESXi and Vcenter), and experience with firewall configuration and management.

Desirable:

• Certifications such as CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Administrator, or similar.
• Experience with IT security management, including ISO27001 or similar standards.
• Experience in managing VOIP Phone systems and CRM software.

Degree in Information Technology or a related field, or equivalent experience.

• First point of contact for any IT issues raised via our ticketing system, with options to escalate where needed.
• Assist with monitoring and maintenance of our systems and infrastructure including daily backup checks and server checks.
• Troubleshooting issues where needed for remote staff using remote access tools.
• Maintain internal documentation, including asset lists, help guides, processes and ISO27001 policies.
• Assist with imaging hardware for new starters.
• Troubleshoot hardware faults and liaise with suppliers for support.

Additional Responsibilities: 

1. Leadership & Supervision:

• Act as the lead technician responsible for overseeing the IT team’s day-to-day operations in the absence of the IT Manager.
• Mentor and provide guidance to team members, including the IT Support Technician, to foster their growth and development within the team.
• Take charge of more complex and critical IT issues, ensuring they are resolved efficiently and effectively.

2. Advanced System Administration:

• Oversee and manage server infrastructure, ensuring high availability and optimal performance.
• Implement and manage advanced networking solutions, including VLANs, VPNs, and firewalls, to ensure secure and efficient network operations.
• Maintain and administer Microsoft Azure services, ensuring smooth integration with existing systems.

3. Project Management:

• Lead IT projects from conception to completion, including the deployment of new systems, software, and hardware upgrades.
• Collaborate with other departments to understand their IT needs and ensure IT solutions are aligned with business objectives.
• Develop and maintain project documentation, timelines, and reports to keep stakeholders informed of progress.

4. Security & Compliance:

• Take ownership of IT security protocols, including the implementation and monitoring of antivirus solutions, firewalls, and security updates.
• Ensure compliance with ISO27001 policies and other relevant standards by regularly reviewing and updating internal documentation and processes.
• Conduct regular security audits and risk assessments, addressing any vulnerabilities that are identified.

5. Strategic Planning:

• Work closely with the IT Manager to develop and implement the company’s IT strategy, focusing on innovation, scalability, and security.

Provide input on budgeting and forecasting for IT resources and initiatives, ensuring the IT department remains cost-effective and forward-thinking.

We know we're biased, but we really do think Angel is a great place to work!

• Hybrid Working: We offer a blend of remote and office-based working based on the needs of the individual and the business.
• Your Birthday Off: In addition to Annual Leave allowance
• Regular Finish Early Fridays: as a reward for all your hard work
• Innovation Days: Time to get away from "normal" and work differently
• Ongoing Training & Qualifications: Learning is at the core of who we are
• Creative Office Space: We have a ball pool, swings, popcorn machine, a gypsy caravan...
• Surprise Treat-Days: Park fun days, meals out, workshops… who knows what's next?
• Parental Leave: Maternity, paternity and adoption leave from day one
• Dependents Leave Allowance: Time off if your child / family member is poorly
• Private Medical Insurance: Because we want to know you're looked after
• Christmas Shutdown: In addition to annual leave allowance. We love Christmas and it's a great time to rest and recharge those batteries!
• Earn More Every Month: After probation, all employees automatically receive an incremental monthly salary increase, amounting to £500 every year.

Angel Solutions creates pioneering web-based software that serves the education industry (teachers, leaders, school improvement officers, education data analysts and more). Most of our products are designed to save people time and deliver powerful data analysis, but that's not all we're about! We also strive to be creative and innovative in everything we do, and want to remain a friendly, close-knit team even as the company continues to grow.